Our organization is Alan Myerson Jewellery (ABN 30 068 114 032) trading as Makers & Providers.
All prices are quoted in AUD (Australian dollars) and include Goods & Service Tax (GST) where applicable.
These are the terms and conditions for the website in general. Click here for the wholesale terms and conditions
Makers & Providers reserves the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
All orders are subject to stock being available
No material from the site can be reproduced without the express permission of the owners of this site.
DELIVERY POLICY
Domestic orders
Free delivery Australia wide for all domestic orders over the value of $100.
All deliveries will be sent out via registered Australia Post. If you would like to request an express post service please let us know and this can be arranged.
All orders will be processed in the working week, once payment has been received in full.
Once processed, orders will be sent out within 3-5 business days.
International orders
International orders will be charged a delivery fee. After your order has been placed and paid in full, we will contact you via email to assist with the international postage arrangement and additional shipping fee.
PRIVACY POLICY
Personal Information
It is our usual practice to collect personal information directly from you.
Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories.
We do not collect personal information about you if you only browse this website. This website only uses session cookies during a search query of the website or when you access the Privacy Events RSS feed and web-based calendar. When you close your browser the session cookie is destroyed and no personal information is kept which might identify you to us in the future.
Uses
We only use your personal information for the purposes for which you give it to us and for related, internal management purposes.
We do not give information about you to government agencies, organizations or anyone else unless one of the following applies:
- you have consented
- you'd expect us to or we have told you we will
- it is required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody's life or health or
- the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.
We analyse non-identifiable website traffic data to improve our services.
Your choices
You may access personal information that we hold about you or you can ask us to correct personal information we hold about you.
If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails.
Important information
Makers & Providers is bound by the Information Privacy Principles of the Privacy Act 1988.
Our website follows the Privacy Commissioner's Guidelines for Federal and VIC Government Websites.
HOW TO CONTACT US
For further information contact us at alan@makersandproviders.com.au or alternatively you can write to us at PO Box 180, Blairgowrie, 3942, Vic, Australia
SECURITY CAPABILITIES AND POLICY FOR TRANSMISSION OF PAYMENT CARD DETAILS
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
How does Alan Myerson protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.
Credit Card Details
All credit card payments are processed securely through the Direct One Payment Gateway and National Australia Bank. Payment by credit card is the fastest way to receive your order as there is not clearance delay. Alan Myerson Jewellery does not store any credit card information on our servers.
What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Makers & Providers website.
Your Consent
By using our website, you consent to the collection and use of this information by Alan Myerson Jewellery. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card and Debit Card processing and Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.
RETURN MERCHANDISE CREDIT NOTE POLICY
Terms and Conditions
Thank you for your purchase. We appreciate your support.
Please note that once our hand crafted and delicate pieces leave our care they become your responsibility. Please take care of your purchase and it will serve you well for years to come.
Our pieces are hand made by skilled artisans from quality materials. Each piece is individually crafted by hand and therefore there may be slight variations. We consider these variations to be individual character that should be embraced as your unique and special piece.
If you are not satisfied with your purchase, please contact us at alan@makersandproviders.com.au If the size is wrong, or it just doesn’t work for you as you thought it would, you are welcome to contact us to arrange for a credit note upon satisfying the below requitements.
If products are to be returned, they must be in the original packaging and returned within 14 days of purchase. Please contact us via email at alan@makersandproviders.com.au within 7 days of receipt of your order. Please retain your Invoice / receipt in the event of any return, as we require proof of purchase before any credit note can be processed.
We are very meticulous in our packing of your order and ensure that you will receive your order in perfect condition. In the unlikely case that you receive a damaged product please email us immediately at alan@makersandproviders.com.au to arrange for a return.
If incorrect products have been sent to you, you must notify us of the error within 7 days of receipt of your order. The correct goods will be dispatched immediately after the receipt by Alan Myerson Jewellery of the returned product with no extra postage charges incurred by the buyer. We reserve the right to charge a fee or replacement cost if returned products are damaged or have been used.
You are required to pay all freight charges if you have ordered the incorrect products and ship the products back to Alan Myerson Jewellery for a credit note. You will also be required to pay the freight charge incurred when you redeem your credit note for a replacement product.
We can only process products purchased from our website, www.makersandproviders.com.au and provide advice on products available on our website.We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at alan@makersandproviders.com.au We shall answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.
DISCLAIMER
Whilst Alan Myerson Jewellery does take reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies, and may not be complete or current.
Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, suppliers or products included on this website.
To the extent that this website might contain links to websites operated by third parties, we have not endorsed or approved such other websites, or the information and materials on those websites.
Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the extent possible, to the supply of the goods or services again, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.
Neither Alan Myerson Jewellery nor the registered proprietor of Alan Myerson Jewellery, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, and any other website linked to this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.
Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of all programs and files on this website, and you release Makers & Providers and the registered proprietors of Makers & Providers and their respective affiliates, directors, officers, employees, agents, contractors, successors and assigns entirely from all responsibility or liability for any consequences of or arising out of your use of this website or any website linked to this website.
We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.
DISCLAIMER
Whilst Alan Myerson Jewellery does take reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies, and may not be complete or current.
Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, suppliers or products included on this website.
To the extent that this website might contain links to websites operated by third parties, we have not endorsed or approved such other websites, or the information and materials on those websites.
Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the extent possible, to the supply of the goods or services again, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.
Neither Alan Myerson Jewellery nor the registered proprietor of Alan Myerson Jewellery, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, and any other website linked to this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.
Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of all programs and files on this website, and you release Makers & Providers and the registered proprietors of Makers & Providers and their respective affiliates, directors, officers, employees, agents, contractors, successors and assigns entirely from all responsibility or liability for any consequences of or arising out of your use of this website or any website linked to this website.